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Customer Questions & Answers for
Regal Electric Fireplace

Ideal for all homes Golden oak finish fireplace 750 W heater, plus 1,500 W turbo heater with thermostat control Heating capacity: 4,500 BTU Can heat up to 400 sq.ft. Dimensions: 28 x 11 x 36" (71 x 28 x 91 cm)
Customer Questions & Answers:
25 Questions
 | 
31 Answers
Overall Rating:
4.036 out of 5
4
out of
5
(28 Reviews)27
Product Details

Questions & Answers for Masterflame Regal Electric Fireplace

Question

Does this heater have a fan?

asked 1 year, 2 months ago
by
sanhey
 - Ontario, Canada
on Regal Electric Fireplace
1 answer
Answers
answer 1
Yes it does.
Staff Answer
Expert Answer
answered 1 year, 2 months ago
by
CanadianTireTeam
Question

Does the heater have Teflon or another non-stick surface?

asked 1 year, 5 months ago
by
Anonymous
 - Ottawa, ON, Canada
on Regal Electric Fireplace
0 answers
Answers
This question currently has no approved answers.
Question

Is is possible to get a replacement insert?

Our insert broke and it's been over a year so it's not under warranty anymore. It seems a waste not to be able to replace the insert and bad for the environment. I'd rather replace the insert than buy a new one.
asked 2 years, 2 months ago
by
angel2poohbear
on Regal Electric Fireplace
1 answer
Answers
answer 1
Please contact the manufacturer at 450-975-2442 x227.
Staff Answer
Expert Answer
answered 2 years, 1 month ago
by
CanadianTireTeam
Question

can i place my sony bravio LED 46 INCH on top of this fireplace

asked 2 years, 3 months ago
by
VYASA
on Regal Electric Fireplace
1 answer
Answers
answer 1
Unfortunately, this unit is not built to hold a TV.
Staff Answer
Expert Answer
answered 2 years, 3 months ago
by
CanadianTireTeam
Question

does it come as a corner unit?

asked 2 years, 8 months ago
by
Anonymous
on Regal Electric Fireplace
1 answer
Answers
answer 1
No, it is not a corner unit. It is intended for flat wall use.
Staff Answer
Expert Answer
answered 2 years, 6 months ago
by
CanadianTireTeam
Question

flames dont work, changed bulbs, still nothing but noticed flame shaft is not turning either? how can i remedy this?

asked 3 years, 3 months ago
by
Anonymous
on Regal Electric Fireplace
0 answers
Answers
This question currently has no approved answers.
Question

flames dont work any more, heater does ,changed light bulbs, still no flickering flames

asked 3 years, 3 months ago
by
Anonymous
on Regal Electric Fireplace
2 answers
Answers
answer 1
In addition, please try unplugging firebox for 30 seconds to reset unit. If this does not rectify the problem, please call 1-888-463-5693.
Staff Answer
Expert Answer
answered 2 years, 1 month ago
by
CanadianTireTeam
answer 2
For technical assistance, please contact the manufacturer at 1-888-463-5698.
Staff Answer
Expert Answer
answered 2 years, 1 month ago
by
CanadianTireTeam
Question

Can I paint it

Is it possible to pain the wood part of the electric fireplace?
asked 3 years, 10 months ago
by
sbbohseluj
on Regal Electric Fireplace
2 answers
Answers
answer 1
Wrongo! You can absolutely paint these fireplaces. They turn out beautifully. For best results and durabilty, I suggest priming it and then using melamine paint tinted to your chosen colour. Do two thin coats of the paint for best outcome.
I turned an oak coloured one white for my daughter's room and it's gorgeous.
Easy too.
Best Answer
answered 3 years, 3 months ago
by
Anonymous
answer 2
No, you cannot paint the wood part
answered 3 years, 10 months ago
by
Anonymous
Question

flames stopped working

Hi there! Love my fireplace, but for some reason the light/flames stopped working. It's past the year old warranty. How do I fix it so that the flames come back on? (the heater works, but no flames)
Please get back to me!!
asked 4 years, 4 months ago
by
mariathelovelygoddess
 - Montreal, QC
on Regal Electric Fireplace
2 answers
Answers
answer 1
Same happened to mine - it needs a new light bulb. Check in the back, it can be easily replaced.
answered 3 years, 4 months ago
by
Anonymous
answer 2
1. Lift up front edge of log until clears the front tabs; But remove the 2 screws first. 1 on the left and on the right. Lift out the buttom mat.
2. Examine the bulbs to determine which bulbs require replacement.
3. Hold the socket while unscrewing the bulb.
4. Hold the socket while screwing in the new bulb.
5. Replace the log by pushing it down and in until it rests against the holds for the screws and replace the screws.
By Anonymous
answered 3 years, 5 months ago
by
Anonymous
Question

Whirring noise?

Has anyone else's unit developed a whirring noise? I've figured out that it's connected to the thing that spins to create the flames, but I can't figure out how to make it stop!
asked 4 years, 5 months ago
by
Anonymous
on Regal Electric Fireplace
3 answers
Answers
answer 1
A defective motor can be fixed by drilling a small hole through the plate of the motor and dripping a few drops of oil into it. it's a special motor that is geared down inside and it's those small gears inside that's making all the racket. on the same side the shaft comes out you'll see 3 small pins that hold the gears in place, right in the middle of the 3 pins you can drill the hole. a 1/64 or a 1/32 should be plenty big enough to put in a few drops of oil.
answered 1 year, 3 months ago
by
JoBlow
answer 2
You can try looking up in the Questions again and look for Magpie's answer. Her husband found a way to fix it. I'm going to try it too because mine also makes a loud noise with the flame and an even louder noise with the heater fan.
answered 4 years, 2 months ago
by
fourkitties
 - Hawkesbury Ontario
answer 3
 To stop that noise you have to tighten the rod that’s connected to the motor. If that still occurs it’s a defective motor.
Staff Answer
answered 4 years, 3 months ago
by
Vixtoria
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