Please see the vendor's response;
1. Model 43-1835 is without hot water function, maybe there is a wrong model number.
2. The user didn't use the water cooler for months, did he/she drain the water from the machine? If not, the remained water would go bad and tasted mold. The user's manual has the instruction of how to cleaning and draining, please ask the user to read the manual for help.
answered 1 year, 6 months ago